FREQUENTLY ASKED & DOWNLOADABLE QUESTIONS
For more information contact our executives.
What are your opening hours in the Warehouse and offices?
Why is it Second Selection?
Opening Hours in the Winery: Monday to Friday from 09:00 to 12:30 and from 13:30 to 16:30. (Does not work weekends or holidays)
Home Office Hours: Monday to Friday 10:00 a.m. to 4:00 p.m. (Weekends or Holidays are not dispatched)
Do you offer Online Care? and Where are they located?
The second selection palmettes do not mean that they are of poor quality, it is nothing more than certain millimeter defects in their measurement or in the enamelling, it is worth mentioning that they are not in all the palmettes of the box, they are some nothing more for each box approximately 10 % probability per box. As they are not all, the masters usually use the palmets with details for finishes and thus the floor is as if it were first class.
How do I know how many square meters I need?
With the tape measure or a retractable tape measure, measure the width and length of one of the surface (Floor or Wall). Multiply the two values you just got. The result will be the square meters of that wall.
Base x Height = M2
Yes, from Monday to Sunday from 9:00 a.m. to 5:30 p.m.
Luis Manuel López will attend you
We are located in;
Santo Tomás 900 Las Acacias Industrial Park, Jardines del Sur II, San Bernardo, Metropolitan Region.
Camila Lobos will attend you
Do you have a delivery service for all the products you handle?
Yes, we carry out our own freight service throughout the metropolitan region, and those communes that are from other regions but adjacent to the RM for the rest of the country use other shipping companies with a recognized track record in Chile.
When speaking with your commercial advisor, request your option with dispatches; The cost is calculated based on the relation of weight, volume and distance. Those shipments sent in other foreign regions are made with parcel companies of recognized trajectory in our country. For more information contact our executives who will guide you in everything concerning the subject.
What is your return policy?
All of our products have a warranty established by the manufacturer; but not directly by the company except for those second selection products.
Changes or returns of second selection products are not accepted.